FAQs

What does single origin mean?

Single origin generally means that it comes from a single producer, crop, or region in one country. Uproot uses the strictest definition - each of our single origin teas come from one single farm and producer.

How much do you pay farmers?

Our policy is simple: We pay our farm partners what they ask for. This varies by tea, by farmer, by region, and ends up usually being at least 20x fair trade price. Our farmers know best what it costs them to grow a specific tea, based on the terroir and their specific growing conditions, so they determine our prices. We are proud to partner with family farms that practice sustainable agriculture, so that we can continue enjoying high quality teas for years to come.

How do I make loose leaf tea?

Great question! We can’t wait for you to become a tea nerd like us. There are many ways to brew loose leaves - check out our Brew Guide for tips and tricks.

What’s your favorite tea?

Cindy doesn’t have a favorite child. But if she had to choose - something floral ;)

Do you offer returns & exchanges?

While we do not currently offer returns, we want to make sure you are happy with your purchase. Email us at hello@uprootteas.com so that we can make things right!

Do you offer tea tastings and events?

YES!! We love a good tea event (in person or virtual). Email us at hello@uprootteas.com Some things we’ve hosted before:
  • Zoom tea tastings for corporate and collegiate team bonding activities
  • In-person tea ceremonies and workshops
  • 30 minute rants on all the issues in the colonial & commodity tea trade 🙃

When will my beautiful, delicious, whole leaf tea arrive?

SOON!! We are a tiny company, so our in-house turnaround times are typically 2-3 business days (this does not include the postal transit time). If you're placing a rush tea order, write us a quick note at hello@uprootteas.com before you checkout, and we'll do our best to meet your timeline.

Is your packaging compostable?

YES!!!!! COMPOST AWAY!!!

We are so proud to offer the most sustainable packaging available. Everything we make is 100% compostable (including at-home composting!). Our compostable pouches are vegan, non-GMO, and are not made with PLA. They do not contain harmful chemicals such as bisphenol (including BPA and over a dozen other derivatives), PFAS, or phthalates. Made from compostable laminated film in the USA

Standards and Certifications: ASTM D6400, EN13432. The zipper is additionally certified compostable by TUV.

Need help?

Need more help with an order? Words of affirmation? Emotional support?

DM us on Instagram or email at hello@uprootteas.com. We got you.

Follow us @uproot.teas